Help Center
Ordering & Customization
Q: Can I customize my order?
Yes! Most of our 3D printed accessories can be customized. Select your options on the product page, and we’ll craft it just for you.
Q: How long does it take to make my order?
Because each piece is custom 3D printed, please allow 3–5 business days for production before shipping.
Shipping & Delivery
Q: Do you ship internationally?
Yes, we ship worldwide. Shipping times vary by location:
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U.S. orders: 3–7 business days
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International: 7–21 business days
Q: Will I receive tracking information?
Absolutely — once your order ships, you’ll receive a tracking link by email.
Returns & Exchanges
Q: Can I return my order?
Returns are accepted within 14 days of delivery for unused, non-custom items in their original packaging.
Q: Are custom items returnable?
Custom and personalized products cannot be returned unless they arrive defective or damaged.
Q: What if my item is damaged or defective?
If your order arrives damaged, contact us at support@thechristopherwalton.com within 7 days with your order number and photos. We’ll arrange a replacement or refund.
Payments & Security
Q: What payment methods do you accept?
We accept major credit cards, PayPal, and Shopify Payments.
Q: Is my payment information secure?
Yes. Our store uses Shopify’s secure checkout with full SSL encryption to protect your data.
Other Questions
Didn’t find the answer you were looking for?
📩 Email us at support@thechristopherwalton.com — we’re happy to help.